Pavilion888 Privacy Policy — User Information Protection
This document explains how pavilion888 collects, uses, stores, and protects your personal information. Please read it carefully before using our platform.
Effective date: 1 January 2026
1 Information We Collect
Pavilion888 collects several categories of information when you use our platform. Each category is collected for a specific purpose and is not collected beyond what is needed to operate the platform.
Account Information
During registration, you provide your full name, email address, phone number, date of birth, and other identifying details. This information is used to verify your identity, grant access to your account, and process financial transactions.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and time zone. This data is used to detect unauthorised access and optimise the user experience across different devices.
Payment Information
For deposits and withdrawals in Malaysian Ringgit (RM), we collect payment-related information such as bank account numbers, account holder names, and e-wallet names (TNG, FPX). Full card or bank account details are not stored directly by pavilion888 — these are handled by payment processors that comply with established security standards.
Platform Usage Data
We record in-platform activity such as bets placed, pages visited, session duration, and interactions with platform features. This data is used to improve the user experience, identify technical issues, and analyse usage patterns on an aggregated basis.
2 How We Use Your Information
The information we collect is used solely for legitimate purposes directly related to the operation of the pavilion888 platform. We do not use your data for purposes outside the following scope:
- Identity Verification: Ensuring the account is held by a verified individual aged 18 and above.
- Transaction processing: Processing deposits and withdrawals in MYR quickly and securely.
- Account security: Detecting and preventing unauthorised access, fraud, or suspicious activity.
- Service communications: Sending account-related notifications, transaction updates, and important alerts.
- Platform improvements: Analyses usage patterns to improve platform design and performance.
- Legal compliance: Meeting applicable reporting obligations and regulatory requirements.
Pavilion888 does not sell, rent, or commercially share your personal data with third parties for marketing purposes.
3 Cookies & Tracking Technologies
Pavilion888 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session cookie: Keeps you logged in during an active session. Automatically deleted when you close your browser.
- Preference cookies: Saves settings such as language and display preferences for a smoother experience on future visits.
- Security cookies: Helps detect unauthorised access attempts and protects your login session.
- Analytics cookies: Collects aggregated, anonymised usage data for the purpose of platform improvement.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect login functionality and navigation within the platform.
4 Storage, Data Security & Third-Party Sharing
Data Security
All data transmitted between your device and pavilion888's servers is protected using SSL (Secure Socket Layer) encryption. User passwords are never stored in plain text — they are processed using an irreversible hashing method. Access to users' personal data on our end is restricted to authorised personnel on a need-to-know basis only.
Retention Period
Active account data is retained for as long as your account remains active. Once an account is closed or has been inactive for an extended period, we will delete or anonymise the data in accordance with our internal data management policy, unless a longer retention period is required by law.
Third-Party Sharing
Pavilion888 does not share your personal information with third parties for commercial purposes. However, we may share necessary information with: technical service providers (such as payment processors and gaming software providers) bound by confidentiality agreements; and regulatory or law enforcement authorities when required by law. All third parties that receive our data are required to comply with equivalent data protection standards.
5 User Rights & How to Contact Us
Your Rights as a pavilion888 User
As a pavilion888 platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you by emailing our support team.
- Right to Rectification: If any information in your account is inaccurate or outdated, you can update it through your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and associated data, subject to the condition that no legal obligations prevent such deletion.
- Right to Object to Processing: You may object to the use of your data for certain purposes, such as marketing communications, by contacting us directly.
Privacy Policy Updates
Pavilion888 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or email. The effective date of the latest version is indicated at the top of this document. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact Our Privacy Team
For any enquiries, data access requests, or privacy-related complaints, please email us at: [email protected]. Include "Privacy Enquiry" in the subject line to help us respond faster. You may also refer to FAQ page for answers to common questions.
This document is a summary version of the pavilion888 Privacy Policy for general user reference. For more detailed information on data protection, please contact our support team. This policy does not constitute professional legal advice.
Questions About Your Privacy?
The pavilion888 team is here to help. Reach us by email or check our FAQ page for quick answers about your data and account.